At Gold IPTV 24, we strive to provide our customers with high-quality IPTV services. We understand that circumstances may arise where you need to request a refund. Please review our return policy carefully.
1. Money-Back Guarantee
We offer the following money-back guarantees based on the subscription plan you choose:
- Monthly Plan: You have 3 days from the date of purchase to request a full refund if you are not satisfied with our service.
- 6-Month Plan: You have 7 days from the date of purchase to request a full refund if you are not satisfied with our service.
- Yearly Plan: You have 14 days from the date of purchase to request a full refund if you are not satisfied with our service.
2. Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:
- Your request for a refund must be submitted within the specified time frames listed above.
- You must provide proof of purchase (e.g., receipt or order confirmation).
- The service must not have been used in a manner that violates our Terms of Service.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer support team at [Insert Email Address].
- Include your order number, the email address associated with your account, and a brief explanation of your reason for the refund request.
- Our support team will review your request and respond within [Insert Response Time, e.g., 1-3 business days].
4. Processing Refunds
Once your refund request is approved, we will process your refund using the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
5. Exceptions
- Refunds will not be issued for any subscription that has exceeded the specified time frames for a money-back guarantee.
- If you have violated our Terms of Service, your refund request may be denied.
6. Changes to This Policy
We reserve the right to modify this return policy at any time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have any questions or concerns regarding our return policy, please contact us:
- Email: admin@goldiptv24.online